We strive for customer satisfaction. If you are unsatisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds:

• Refunds are applicable only for damaged, defective, or incorrect products received.

• Refund requests must be raised within 7 days of delivery.

• The product must be unused, in its original packaging, and accompanied by a proof of purchase.

2. Refund Process:

• Contact our support team at sales@theheal.co.in with your order details and proof (images of damaged or incorrect product).

• Our team will assess the request and, if approved, initiate the refund process.

• Refunds will be processed within 7-10 working days via the original payment method.

3. Non-Refundable Items:

• Opened, used, or tampered products.

• Products purchased during special discounts, sales, or promotional offers.

• Any issues arising due to personal preference or change of mind.

4. Exchange Policy:

• We offer replacements for damaged or incorrect products.

• Exchanges must be requested within 7 days of delivery.

• The return shipping cost for exchanges will be borne by the customer.